Shipping & Return

Effective Date: [Insert Date]

Thank you for shopping with ChillPJs.com. Below you will find detailed information about our shipping and returns process.

📦 Shipping Policy

Order Processing Time

  • All orders are processed within 1–3 business days.

  • Orders are not shipped on Sundays or public holidays.

  • During high-demand periods, processing times may be slightly delayed.

Once your order is shipped, you will receive a confirmation email with tracking details.

Delivery Time

Estimated delivery times:

  • Pakistan: 3–7 business days

  • International Orders: 7–18 business days

Please note that delivery times may vary depending on your location, courier service, and customs processing (for international orders).

Shipping Charges

Shipping fees are calculated at checkout based on your location and order weight.
Any applicable customs duties or taxes for international orders are the responsibility of the customer.

Order Tracking

Once your order has been dispatched, you will receive a tracking number via email or SMS.
You can use this tracking number to monitor your shipment.

Incorrect Address

Please ensure your shipping address is correct before placing an order.
We are not responsible for delays or losses due to incorrect or incomplete addresses provided by the customer.

🔄 Returns & Refund Policy

Your satisfaction is important to us. If you are not completely satisfied with your purchase, we’re here to help.

Return Eligibility

You may return an item if:

  • The return request is made within 7 days of delivery

  • The item is unused, unworn, and unwashed

  • The item is in original packaging with tags attached

  • You provide proof of purchase (order number)

Non-Returnable Items

The following items cannot be returned:

  • Worn or washed items

  • Items without original tags

  • Items damaged by misuse

  • Final sale or clearance items (if applicable)

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item:

  • Contact us within 48 hours of delivery

  • Provide clear photos as proof

  • We will arrange a replacement or refund after verification

Refund Process

  • Once we receive and inspect your return, we will notify you.

  • Approved refunds are processed within 3–5 business days.

  • Refunds will be issued to the original payment method.

  • Shipping fees are non-refundable (unless the issue was our mistake).

Return Shipping

Customers are responsible for return shipping costs unless the item was damaged or incorrect.

📩 How to Start a Return

To initiate a return, please contact us at:

📧 support@chillpjs.com

Include:

  • Your Full Name

  • Order Number

  • Reason for return

  • Photos (if applicable)

Our team will guide you through the next steps.

💙 Our Commitment

At ChillPJs.com, we aim to provide high-quality, comfortable loungewear and a smooth shopping experience. If there’s ever an issue, we will do our best to make it right.