Help & FAQ
Welcome to the ChillPJs Help Center
We’re here to help! Below you’ll find answers to common questions about orders, shipping, payments, returns, and more.
🛍️ General Questions
Q: What is ChillPJs.com?
A: ChillPJs.com is an online store offering comfortable pajamas, loungewear, and cozy outfits made with quality fabrics and stylish designs.
Q: How do I place an order?
A: It’s simple:
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Select your desired product
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Choose the size and color
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Add it to your cart
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Proceed to checkout
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Enter your shipping details and complete the payment
You will receive an order confirmation email after successful checkout.
📦 Shipping
Q: How long does shipping take?
A:
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Pakistan Orders: 3–7 business days
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International Orders: 7–18 business days
Delivery times may vary depending on your location and courier service.
Q: How much are the shipping charges?
A: Shipping charges are calculated based on your location and order weight. The final cost will be shown at checkout.
Q: Will I receive a tracking number?
A: Yes. Once your order is shipped, you will receive a tracking number via email or SMS so you can track your parcel.
💳 Payment
Q: What payment methods do you accept?
A: We accept:
✔ Cash on Delivery (COD) – Pakistan
✔ Credit / Debit Cards
✔ Bank Transfer
✔ Online Payments (JazzCash, , Nayapay – depending on availability)
Q: Is my payment secure?
A: Yes. All payments are processed through secure and encrypted payment gateways to ensure your information is protected.
🔄 Returns & Refunds
Q: What is your return policy?
A: Items can be returned within 7 days of delivery if they are unused and in their original condition and packaging.
Q: When will I receive my refund?
A: Once we receive and inspect the returned item, refunds are processed within 3–5 business days. The time may vary depending on your payment provider.
Q: What if I receive a damaged or incorrect item?
A: Please contact our support team within 48 hours of delivery with photo proof, and we will arrange a replacement or refund.
📏 Size & Fit
Q: Where can I find the size guide?
A: A size chart is available on each product page. Please compare your measurements before placing an order.
Q: How is the fit?
A: ChillPJs products are designed with a relaxed and comfortable fit. Refer to the size chart for detailed measurements.
🧵 Product Care
To maintain quality and comfort:
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Machine wash cold
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Use mild detergent
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Do not bleach
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Iron on low heat if needed
📞 Customer Support
If you need further assistance, feel free to contact us:
📧 Email: support@chillpjs.com
📱 WhatsApp: (03322121415)
We’re happy to help!