Additional Support

We’re Here for You 💙

At ChillPJs, customer satisfaction is our top priority. If you need help beyond our FAQ section, our support team is always ready to assist you.

📩 Contact Support

If you have questions about your order, products, sizing, or anything else, please reach out to us:

Email: support@chillpjs.com
Response Time: Within 24–48 business hours

Please include:

  • Your Full Name

  • Order Number (if applicable)

  • Clear description of your issue

  • Photos (if related to damaged or incorrect items)

This helps us resolve your concern faster.

📦 Order Assistance

Need help with:

  • Order confirmation

  • Tracking updates

  • Address changes

  • Canceling an order

Contact us as soon as possible. Once an order has been shipped, changes or cancellations may not be possible.

🔄 Exchanges & Special Requests

If you need:

  • Size exchange

  • Product replacement

  • Bulk order inquiries

  • Custom or special requests

Our support team will guide you through the process and provide the best possible solution.

🕒 Business Hours

Customer Support Hours:
Monday – Saturday
11:00 AM – 9:00 PM (Local Time)

We are closed on Sundays and public holidays.

🌍 International Customer Support

For international customers, delivery times may vary depending on customs and courier services. If your order seems delayed, please contact us and we will assist you in tracking your shipment.

💬 Stay Connected

You can also connect with us through our social media platforms for updates, new arrivals, and support.

Our Commitment

We are committed to providing comfortable, high-quality loungewear and a smooth shopping experience. If something isn’t right, we will do our best to make it right.

Thank you for choosing ChillPJs 💙